Refunds

If a code you bought does not scan when printed at the size we state, we refund it.

Last updated 5 November 2026

Downloads

Write to us within 30 days of buying if a code does not scan reliably when printed at or above the minimum size shown with the download. Tell us which phone you used; a photo of the print helps. We refund the full price, and we may first offer a redo if you prefer.

Within 7 days you can also redo a purchased design once at no cost, for example to try another picture or style for the same link.

Subscriptions

You can cancel at any time and keep the subscription until the end of the period you paid for. We do not refund the unused part of a period, except where the law requires it or where the service did not work as described.

Your consumer rights

These promises are in addition to your rights under the Australian Consumer Law and any other consumer law that applies to you. To ask for a refund, write to [email protected].